hi, thank you for your feedback. i’m glad you liked the nail art and service efficiency and i’m sorry that one of the nails cracked so soon after your appointment. to clarify, i did acknowledge the issue when you messaged me and offered a fix appointment accordingly. i shared the available timings i had on my end but unfortunately our schedules did not align as i was already booked and busy. i understand how it may came across and sorry for the misunderstanding. during the removal when you looked at your nails, i assumed you had already seen the crack as well. so since you chose classic mani, i didn’t want to seem pushy or make you feel pressured to opt for overlay. i understand now that i should have communicated the cracked nail more clearly during the appointment itself. i’d also like to clarify that the $90 total was inclusive of foreign removal ($15) and weekend surcharge ($10), not solely the set price alone. i always take client concerns seriously and never intended to avoid accountability. i appreciate the support and feedback. moving forward, i will make sure to clearly point out and communicate with clients.