Hi dear, sorry you did not like your experience. Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Regarding the cut on your cuticle, I would like to clarify that this was accidental. As a nail technician, I always try to work carefully and prioritise hygiene and client safety. Some clients naturally have very sensitive cuticles, which can occasionally result in minor irritation despite careful work. I did my best to handle the situation immediately and ensure the service could continue comfortably. I would also like to apologise for the 30-minute wait. The previous appointment unfortunately overran, and I always try my best to give each client the time and attention their service requires. However, I would like to respectfully mention that my workspace is located in a private home, and for safety reasons I had confirmed beforehand that only one guest could accompany you. Arriving with three additional male guests placed me in a difficult situation as I must prioritise the safety and comfort of my household. I genuinely appreciate all feedback as it helps me improve, and I always aim to provide a safe and pleasant experience for every client.