Hi Ari, thank you for sharing your feedback. I’m truly sorry to hear that you’re experiencing discomfort. That is never the experience I aim to provide. During your appointment, I carefully removed the existing product to create a clean base. It was only during removal that I realised the previous set was hard gel, which requires more thorough filing to ensure proper removal. Throughout the session, I adjusted carefully based on your feedback while ensuring that no remaining hard gel was left behind. I also suggested adding an overlay for additional structure and support as your natural nails appeared long and relatively thin at the time, but that option was declined. After you raised your concerns, I did offer for you to return so I could assess the nails in person and provide reinforcement if needed. As this was declined, I’m unfortunately unable to further evaluate the condition directly. I always prioritise nail health and client care, and I genuinely wish you a smooth recovery moving forward.