This was my second time getting my lashes done. The last time was my first experience of getting anything done to my lashes. She was so kind and took the time to explain everything to me! She helped me decide on what curl and look I wanted. She was super gentle throughout the whole process, I literally could not feel anything and fell asleep. I have very stubborn straight lashes so I was really worried about retention, like its impossible to keep my lashes curled even when using superproof mascara(lasts like an hour or two max). I'm also really rough with my lashes . So I was a bit worried about retention. But even after a month it looked almost exactly like day one to the point where I was asked if I went and got them done again. The second experience as just as amazing and I would highly recommend!!!