I apologize for the unsatisfactory experience. As a foreigner, my communication is limited, and I am truly sorry.
I also acknowledge my mistake your
Regarding the design, it was limited because your nails were extended and cut very short—about two-thirds the length of a normal nail—leaving insufficient space for the artwork.
I offered a full refund if the nails were removed, but you chose to keep them for your wedding and accepted a partial refund. Once again, I am sorry for not meeting your expectations. I have listened and will learn from this. I sincerely apologize.