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Prismatiq, The Beauty Room
@prismatiqthebeautyroom
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DO NOT RECOMMEND 🚫🚫 🚫 I booked this home-based lash lift based on the good review, but it was an absolute NIGHTMARE The Issues: - Severely Damaged Lashes: My lashes were extremely overprocessed after the first session. 😭 I have timestamped photos from right after leaving showing the severe damage. - Botched Fix: I didn't want a refund at first, just a solution. She offered a corrective session to relax and relift them. She called this an action out of “goodwill” when she was the one who damaged my lashes in the first place... 😀 During the 2nd appointment, I pointed out they were curled so tightly they touched my eyelids. She claimed they just "looked like that because they were wet." But once dry, they looked even shorter and more damaged. - Zero Accountability: After I saw how badly damaged my lashes were after the corrective session I asked for a refund. Yet she blamed a previous lash lift I had MORE THAN A MONTH prior.... This is a poor excuse, as I EXPLICITLY disclosed this history before booking and she assured me it was safe to proceed. -Gaslighting me with Photos: She claimed her in studio photos didn't show damage. Of course they didn't... those were taken while my lashes were wet and actively being brushed into place. My own photos tell the real story. (I have photos literally outside her house with timestamp) !! Final Verdict: This was my first time supporting a home-based beauty business, and it was a deeply upsetting experience. SAVE your money and your lashes !!️ edit: I saw her response and wanted to point out that the lack of accountability comes from the fact that she still couldn't admit that my lashes were done incorrectly. Instead, she keeps emphasizing the free "corrective" treatment, when in reality that should have been the bare minimum. (SHE DIDN’T EVEN FIX IT IN THE END 💀) A refund was my LAST resort because I understand how difficult it is to run a business.. I even have countless photos of my lashes(dried). Why would I intentionally ruin my own lashes just to get my money back...? At the end of the day, I went to another salon and got them fixed, which only proves that the problem was fixable all along. LOL.
Updated: 18 June 2026 11:23 PM
Prismatiq, The Beauty Room
Posted:
I respect every client’s right to share their experience. However, this review contains serious allegations regarding my services, professionalism, and integrity, and I feel it is important to clarify the facts. “Severely Damaged Lashes” Your previous lash lift history was disclosed prior to treatment and is a relevant factor when assessing lash condition and results. Based on my professional assessment and the photographs taken during and after both appointments, I do not agree that your lashes were “severely damaged” as described. The documented photographs do not support the level of damage alleged in this review. “Botched Fix” & “Zero Accountability” You stated that you initially wanted a solution rather than a refund. In response, I arranged and performed a complimentary corrective appointment at no additional charge in an effort to address your concerns. It is therefore difficult to reconcile claims of a “botched fix” or “zero accountability” when additional time, products, and effort were invested specifically to help resolve the issue. At no point did I blame your previous lash technician. Your prior lash lift was discussed only as part of your treatment history, which is relevant when assessing lash condition and determining the most appropriate course of action. “Gaslighting with Photos” The photographs taken during and after the service were part of my standard documentation process and were not altered or intended to misrepresent the condition of your lashes. Any suggestion that they were used to deceive or manipulate is a serious allegation that I firmly reject. For transparency, I will be sharing the documented photographs from both appointments. Refund Request A complimentary corrective appointment was provided in response to your concerns. It was only after both the original service and the complimentary corrective service had been completed that a full refund was requested. This timeline speaks for itself. Professionalism I remained professional, responsive, and solution-focused throughout. The documented facts speak for themselves. I trust that readers will consider the complete facts before forming their own conclusions.
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Prismatiq, The Beauty Room
Skin
Nails
+3
Bukit Batok
~ SGD 60.00
4.0 (4)
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325B Tengah Garden Walk
Singapore 692325
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Open for bookings
Last seen 5d ago
~ SGD 60.00
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