I respect every client’s right to share their experience. However, this review contains serious allegations regarding my services, professionalism, and integrity, and I feel it is important to clarify the facts.
“Severely Damaged Lashes”
Your previous lash lift history was disclosed prior to treatment and is a relevant factor when assessing lash condition and results. Based on my professional assessment and the photographs taken during and after both appointments, I do not agree that your lashes were “severely damaged” as described. The documented photographs do not support the level of damage alleged in this review.
“Botched Fix” & “Zero Accountability”
You stated that you initially wanted a solution rather than a refund. In response, I arranged and performed a complimentary corrective appointment at no additional charge in an effort to address your concerns. It is therefore difficult to reconcile claims of a “botched fix” or “zero accountability” when additional time, products, and effort were invested specifically to help resolve the issue.
At no point did I blame your previous lash technician. Your prior lash lift was discussed only as part of your treatment history, which is relevant when assessing lash condition and determining the most appropriate course of action.
“Gaslighting with Photos”
The photographs taken during and after the service were part of my standard documentation process and were not altered or intended to misrepresent the condition of your lashes. Any suggestion that they were used to deceive or manipulate is a serious allegation that I firmly reject. For transparency, I will be sharing the documented photographs from both appointments.
Refund Request
A complimentary corrective appointment was provided in response to your concerns. It was only after both the original service and the complimentary corrective service had been completed that a full refund was requested. This timeline speaks for itself.
Professionalism
I remained professional, responsive, and solution-focused throughout. The documented facts speak for themselves.
I trust that readers will consider the complete facts before forming their own conclusions.