I made an appointment for 26 June at 6:30 PM, which had been confirmed. The salon had asked me about my nail design beforehand was responsive and friendly. However, on the day of my appointment, there was no response from the salon. My messages and calls went unanswered, and I was left waiting at your house downstairs for almost 30 minutes without any update since you did not provide house unit number. Later, after midnight the salon whatsapp me that they had missed my message, but I find it difficult to believe that you’d missed my calls and messages, especially when you are aware that you have an confirmed appointment. I understand that unexpected situations can happen, but if you know you’re unavailable, please let your customers know in advance. My time is just as precious as yours, and leaving a customer waiting without any response is unprofessional and disappointing. Additionally to receive my deposit, I had to chase you twice and expand effort to claim back my money. Do improve your service and I hope other customers do not have to face this same situation as I did.