Hi Shan, thank you so much for taking the time to share your honest feedback with me 🤍 I'm glad you enjoyed the environment and had a pleasant experience with us! I'm sorry to hear that the extraction wasn’t as thorough as you had expected. I understand that when you’re looking for a treatment focused on extractions, you may expect a more detailed approach. Our priority during extraction is always to remove what can be safely extracted without unnecessarily stressing or damaging the skin, but I truly appreciate your feedback and will take it into consideration to improve the experience. Thank you again for trying Lunéa and for sharing your thoughts with me! I hope to have the opportunity to provide you with an even better experience next time 💖