Hi clara! Thank you for your feedback!
As otp convo via whatsapp, I told you sorry and I was otw and was 10mins late, you then insulted our services and us. We did immediately refunded you (without you asking), even when you threatened to report us. Apologise over and over again as I did mentioned I had a family emergency and was held back for this last min booking. After 8hrs, you reviewed us here. Once again, sorry for the inconvenience caused :-)