Sody is a shared community between customers and home-based salons. To keep the platform safe, respectful, and fair for everyone, we ask all customers to follow these community standards when booking, communicating, and attending appointments. These guidelines help protect both you and the salon, and ensure that every experience on Sody remains positive.
Important: Behaviours such as harassment, threats, discrimination, false claims, misuse of disputes, or intentionally damaging a salon’s reputation may result in warnings, restrictions on your account, or suspension. These actions harm the safety of the community and will not be tolerated on Sody.
Community Standards You Must Follow
Be respectful in all communication — Treat salon owners professionally. Avoid abusive language, threats, harassment, or discrimination of any kind.
Be honest about your experience — Provide accurate descriptions during disputes and in reviews. False claims or manipulated evidence may lead to account action.
Show up on time — Arrive for your appointment as scheduled. Inform the salon early if you expect to be late.
Follow the salon’s policies — Each salon has its own rules for late arrivals, cancellations, and balance payments. Respect these terms when booking.
Use the platform fairly — Do not use disputes or reviews as leverage to demand free services, refunds, or benefits you are not entitled to.
Respect the salon’s space and privacy — Home-based salons operate from personal residences; behave responsibly and follow any onsite instructions.
Breaking these guidelines doesn’t always result in immediate suspension — Sody typically starts with an educational warning. However, repeated violations or severe issues such as harassment, threats, safety risks, or fraudulent claims may lead to temporary or permanent account restrictions. Our goal is to protect both parties and ensure fair, safe experiences for everyone on Sody.
Tip: If something goes wrong during your booking, stay calm and report it through the official dispute flow. Using the platform channels ensures a clear record and faster support.