Sody App Privacy Policy
Last Updated: 19 July 2024
1. Introduction
Welcome to Sody App Pte. Ltd. ("Sody," "we," "us," or "our"). We are committed to protecting the privacy of our users ("users" or "you"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application ("App") and any related services (collectively, the "Services").
This Privacy Policy is designed to comply with the Personal Data Protection Act 2012 of Singapore ("PDPA") and other applicable data protection laws.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us, information that we collect automatically, and information that we receive from third parties.
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide, such as your gender, date of birth, and profile picture. You may be required to provide certain information to create an account, such as your name and email address. Providing additional information, such as your phone number, is optional.
- User Content: We collect the content you create, upload, or share through our Services, such as reviews, photos, videos, comments, and messages. Please be aware that any information you choose to share publicly on our Services may be accessible to other users and the public.
- Booking Information: When you book an appointment through our Services, we collect information about the booking, including the service provider, date, time, location, and any special requests.
- Payment Information: When you make a payment through our Services, we use third-party payment processors and do not store your full payment card information. However, we may collect and store limited payment information, such as the last four digits of your credit card number, your billing address, and transaction history.
- Communications: We collect information you provide when you contact us, such as through email, in-app messaging, or social media.
- Sensitive Information (Optional): If you choose to provide us with sensitive personal information, such as health conditions or allergies, when booking an appointment or communicating with a Salon, we will only use this information to facilitate the provision of the requested services and will handle it with extra care as required by applicable law. You are not required to provide us with sensitive information, and we encourage you to carefully consider whether to do so.
2.2 Information We Collect Automatically
- Usage Data: We collect information about how you use our Services, such as the features you use, the pages you visit, the links you click, and the searches you conduct.
- Device Information: We collect information about the device you use to access our Services, such as the hardware model, operating system, device ID, advertising ID, unique application identifiers, and mobile network information.
- Location Information: With your consent, we may collect precise location information about your device using GPS, Bluetooth, or Wi-Fi. You can control the collection of location information through your device settings. We may use and store this information to provide features like finding salons near you, personalizing your experience, and for other purposes described in this Privacy Policy. You can withdraw your consent to the collection of location information at any time by changing your device settings.
- Log Information: We collect log information, which may include your IP address, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.
- Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect and store information. Cookies are small files that are stored on your device. They enable us to personalize your experience, analyze how you use our Services, and provide you with relevant advertising. Most web browsers are set to accept cookies by default. However, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
2.3 Information We Receive from Third Parties
- Social Media: If you choose to connect your social media account to our Services, we may collect information from your social media account, such as your name, email address, profile picture, and friend list.
- Business Partners: We may receive information about you from our business partners, such as service providers who offer their services through our platform.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our Services: To create and maintain your account, process bookings, facilitate payments, provide customer support, and improve the functionality and user experience of our Services.
- To personalize your experience: To tailor the content and recommendations we show you based on your interests and preferences.
- To communicate with you: To send you service-related communications, such as booking confirmations, reminders, and updates.
- To send you marketing and promotional communications: To send you information about new features, promotions, and other marketing communications that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in any such communication.
- To protect our Services and users: To detect, prevent, and address fraud, security breaches, and other harmful activities.
- To comply with legal obligations: To comply with applicable laws and regulations, respond to legal requests, and protect our rights and the rights of our users.
- To improve our services and develop new features: We may use aggregated and anonymized information to analyze trends, administer the platform, track users' movements around the platform, and gather demographic information for aggregate use.
We will only collect, use, or disclose your personal data for purposes that are reasonable and directly related to the functions of our Services, or where we are legally required or permitted to do so.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use a variety of security technologies and procedures to help protect your information, including encryption, firewalls, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us and we will take steps to delete such information from our servers.
7. Your Choices
You have the following choices regarding your personal information:
- Account Information: You can access, update, or correct your account information by logging into your account settings. You can also deactivate your account at any time.
- Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in any such communication.
- Location Information: You can control the collection of location information at any time by changing your device settings.
- Access and Correction: You have the right to request access to and correction of your personal data held by us. We will respond to your request within a reasonable timeframe and in accordance with the PDPA.
- Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us. However, please note that withdrawing your consent may affect your use of our Services.
8. International Data Transfers
Your information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Singapore and choose to provide information to us, please note that we transfer the information, including personal information, to Singapore and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will comply with the PDPA and other applicable data protection laws when transferring your personal data outside of Singapore.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will post the updated Privacy Policy on our App and update the "Last Updated" date at the top of this Privacy Policy. Your continued use of our Services after any such changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Data Deletion Instructions
If you wish to delete your data, you can do so through the following methods:
- Deleting Your Sody App Account: You can delete your Sody App account, and the associated data, at any time by going to your account settings within the App and following the account deletion instructions. Please note that while we will delete your information from our actively used systems, for security and operational purposes, residual copies may remain in our backup systems for up to one year after your account is deleted. After this period, your data will be permanently deleted.
- Disconnecting from Facebook: If you connected your Sody App account to Facebook, you can disconnect the two accounts by going to your Facebook settings, finding the "Apps and Websites" section, selecting Sody App, and following the instructions to remove the app. Disconnecting your accounts will prevent future data sharing with Facebook, but it will not delete the data that Sody App has already collected. To delete this data, you must delete your Sody App account as outlined above.
For all data deletion requests, we will respond within a reasonable timeframe and in accordance with applicable data protection laws.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sody App Pte. Ltd.
68 Circular Road #02-01
Singapore 049422
Email: [email protected]